We deliver whenever possible with Canada Post. If you would prefer a courier service like UPS, please contact us before confirming your purchase. Please be aware that because we are located in Canada, courier services will be higher than within the USA.
Orders are shipped within 1-3 business days. Shipping within Canada takes generally 1 to 10 business days. International packages to the USA generally take 4 to 8 business days. Worldwide shipping usually takes between 7 and 14 business days. Please note custom delays are beyond our control, and these times will be longer during the busy holiday season.
Items are packed with care and attention to prevent breakage. However, if you would like us to purchase insurance, please let us know within 24 hours of your order. Insurance may incur a higher cost of shipping.
We want you to love your purchase! If for any reason you are unsatisfied, please contact us immediately and we will do everything we can to rectify the problem.
Returns are accepted on unused textile items within 14 days. Return shipping and any associated fees are the responsibility of the buyer. Shipping fees are non-refundable.
Unfortunately we cannot accept returns on personal care products or sale items.